Here are the new and enhanced features in Revelation cloud 2016. For additional monthly updates, click here.
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New Features in Revelation cloud 2016 |
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| Updated help guide and Administration Video tutorials |
Help guide has been completely refreshed. Administration Video Tutorials within the Admin section, and available here. |
| User Interface/Experience Overhaul |
New look and feel throughout Revelation, including new icon based main navigation Any inactive items (clients, types, etc.) will move to the bottom of the appropriate list for clarity. |
| Gameplan | Real time project tracking through Revelation helpdesk. Define workstreams, start/end dates and track performance. |
| Chat | Instant message from within Revelation. Can be set for Internal use only or Internal and External (Client) use. |
| Revelations | Tags for areas of Revelation, putting a short cut in a fly-out available on the right side of the screen. |
| @ tagging | Add a note to a ticket with the user's name (@UserName) and they will be notified via Revelation's Messaging , Activity Feed and/or email. |
| Backgrounds | Backgrounds can be set throughout Revelation, including the login screen, the internal background and backgrounds for the Self-Service Interface. |
| "Friendly" date or Standard date | Shows time as Today, Last Week, etc. or standard date format. Users can select their option, Admins can override the system so all show the same. |
| Log a Ticket update | Log from anywhere within Revelation helpdesk. Create multiple or duplicate tickets from the Log a Ticket screen |
| Contextual menus | When you see an arrow in the lower right of a button, a right-click will open a contextual menu |
| Move Action Notes | Move action notes from one ticket to another, or split them into a new ticket. |
| Private Action Notes | Can be set on as the default state and turned off as needed. |
| Help Guide | Use the provided Help Guide or use your own custom guide. |
| Drag and Drop attachments | Drag attachments into action notes, or click on the image and browse for the attachment |
| Self Service Interface | Present custom dashboard KPIs to end users, and a new Splash Screen helps end users get to what they need quickly |
| Shared Searches | Share Saved Searches with your co-workers via @tagging |
| Summary Bar | Combines Multi-Edit and open ticket controls into a new, cleaner interface |
| Updated Security Controls | More controls available using Team or Access levels. |
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Enhanced Features in Revelation cloud 2016 |
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| Improved Team Control Panel | Team Control Panel updated to allow viewing/editing of options associated with each team. |
| Bold ticket descriptions for unopened ticket | When someone adds you to their ticket, or a new ticket is logged and you are added, it will appear on your home page in bold. Once opened, the text reverts to normal. |
| Search filters streamlined | Rather than long lists, the filters have been streamlined for clarity. |
| Action note editing and deleting | Rights can be configured by access level or team |
| Include/Exclude File Attachments | Include OR exclude specific file extensions for attachments. |
| Updated Security Controls | More controls on Action Notes, including who can add, edit, delete or move action notes. |
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